Carverall Help Centre

How can we help?

Find setup guides, product documents, software downloads, order help, warranty information, and after-sale support.

G User Guides Manuals and material settings S Quick Start Set up your machine V Video Tutorials Learn step by step D Software Download Apps and setup files O Track Order Check shipping status R Warranty & Returns After-sale policies

Browse by need

Choose where you are in the journey

Before you buy

Choose with confidence

Find the right laser engraver, compare use cases, and understand shipping, payment, and promotions before you place an order.

Setup & learning

Start your first project

Use quick start tutorials, software setup help, material settings, and videos to get from unboxing to engraving faster.

After-sale support

Resolve order and product issues

Track your order, understand warranty coverage, start a return, or contact the Carverall support team.

Frequently needed help

Where can I download software? Find software resources and setup guidance. Where are the material settings? Open the user guides library and choose your model. How do I track my order? Use your order details to check shipping status. Warranty, returns, and refunds Review after-sale policies before contacting support.

Product support

Select your Carverall model

K15 Pro Manuals, setup, videos A1 Pro Camera setup and materials X1Pro_JL9 Setup and software help Xmax Quick start and materials C1 CO2 laser resources Z3 Smart galvo support Z12 Fiber laser support Accessories Rotary, air pump, covers

Answers

Common questions

Which information should I include when contacting support?

Please include your order number, product model, photos or videos of the issue, and the software you are using. This helps our team diagnose the issue faster.

Where can I find manuals and material settings?

Open User Guides and choose your product model. Each model can include a user manual, material setting file, video tutorial, software download, and FAQ.

How fast will support reply?

Our support team usually replies within 12 business hours. Response times may be longer during weekends or public holidays.

How can we help?